Customer FAQ
Many of your questions answered
Common purchase queries answered
Orders and Shipping
Quicker exceptions are stated on individual products where we are able to maintain low prices, otherwise current shipping times are 2-8 weeks.
But please note due to world events at present shipping times will vary.
On the Checkout page tick the box to create an account upon transaction completion. All your details will then be saved and an email confirmation sent to you.
Contact Us with your order number and we will try to make the change with our supplier. However the longer you leave it the less likely we can make the change.
If you have not made your order yet, simply make the change in your Account details.
So as to maintain low costs to you, there is very limited tracking information if any. However we are able to tell you if the item has been shipped.
Only if you select the option that allows us to do so.
As we not based or have Nexus in USA or Australia there is no sales tax. However for items sold in New Zealand there is 15% GST
At present we only ship to USA, Australia and New Zealand.
Only if you ordered more than 1 of the same item
If you need to swap an item
Returns and Exchanges
Simply use the Contact Us link in the main menu above, or below at the bottom of the page.
Please click on our Refund Policy link at the bottom of the page
Unfortunately mistakes sometimes happen, and we ask that you give us the opportunity to put things right.
If you received a different item to what you ordered, we are truely sorry, please use the Contact Us link at the top or bottom of the page to advise our Customer Service team. Please make sure to include your order number.
If however you made the wrong selection when ordering unfortunately we are unable to assist you further.
Make sure to read our Returns Policy using the link at the bottom of the page
We are sorry you have had this negative experience. Please make sure to take photos immediately of the item as visible in the packaging around it, and again seperately of the item itself to clearly show the damage. This will assist in your claim. Use the Contact Us link above to contact Customer Services. Please include your order number.
Please also make sure to read our Policies section below.
Contact Us with your order number and we will try to make the change with our supplier. Ideally within 24hrs, however the longer you leave it the less likely we can make a change.
We can offer a window of opportunity of 24hrs after ordering only.
Unfortunately not at this time, however we do offer a wait list facility on the product page.